In an effort to better serve the community, beginning tomorrow, October 22 around 10:00 am, Castlegate II Homeowners will be able to log on to their HOA Web Portal to submit Service Issues for the Common Spaces in the neighborhood. Once a ticket is submitted, you may keep track of the progress of the ticket and what work is being done through Homeowners Web Access. You will no longer need to send an email and wait for a response; everything will be updated in real time!
Some examples of things that may need a Service Issue are below for reference.
- Lights along a path/sidewalk not working
- Damage to public/HOA property
- Sprinklers spraying the wrong way or damaged
- Facilities/amenities not working at the Event Center or Aquatic Center
The maintenance requests will go directly to Aggieland Houses. Details such as work performed by Aggieland Houses, approvals, vendor work, progress etc. will be added to the Comments Section of the Service Issue for you to be able to check and follow up.